At Altra Tech, we are committed to providing high-quality electronic products and ensuring complete customer satisfaction. If you are not satisfied with your purchase, our Refund & Return Policy explains the steps to return products or request a refund.
We encourage all customers to read this policy carefully before making a purchase.
1. Eligibility for Returns
Products are eligible for return if:
They are defective, damaged, or not functioning properly upon delivery.
The return request is made within 7 days of receiving the product.
The product is unused, in original packaging, and accompanied by a valid proof of purchase or invoice.
2. Non-Returnable Items
Certain products are not eligible for returns or refunds:
Products that have been tampered with or misused
Products without original packaging or invoice
Consumables or accessories that are hygiene-sensitive, unless defective
3. Refund Process
Once your return is approved, we will process the refund within 7-10 business days.
Refunds will be issued through the original payment method used at the time of purchase.
Customers will receive a confirmation email once the refund has been processed.
4. Exchange Policy
If a product is defective or damaged, you may request a replacement instead of a refund.
Replacement requests must be made within 7 days of delivery.
The replacement will be shipped free of charge and subject to product availability.
5. How to Request a Return or Refund
To initiate a return or refund:
Contact our support team at admin@altratech.pk or call 0349 687 3901 | 0344 226 8435
Provide your invoice number, product details, and reason for return.
Our team will guide you with the return shipping process and approval.
6. Customer Support
Our customer support team is available to assist you with any questions or concerns regarding returns, refunds, or exchanges:
